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Refund Policy

Please read this before you pay. All DV Connect services are sold on a non-refundable basis.

Last updated: 27 July 2026
No refunds. Every service purchased on dvconnect.in — SMS, voice, WhatsApp, Telegram and RCS credits, chatbot plans, IVR and setup charges — is non-refundable, non-cancellable and non-transferable once payment is made.

1. All Purchases Are Final

By completing a payment on dvconnect.in you agree that the amount paid is final and will not be refunded, in whole or in part, under any circumstances. This applies to:

  • SMS credits of every type, including OTP, promotional and transactional packs;
  • voice credits, including promotional voice calls, voice OTP and text to speech;
  • WhatsApp message credits and WhatsApp Business API onboarding;
  • official and unofficial WhatsApp chatbot plans;
  • Telegram chatbot plans;
  • IVR setup, virtual number and channel charges;
  • RCS credits, once that service becomes available;
  • any one-time setup, configuration, integration or migration charge.

2. Why There Are No Refunds

This is not an arbitrary policy. Messaging credits are bought by us from telecom operators and platform providers the moment your order is provisioned, and those purchases are themselves non-refundable to us. DLT registration, sender ID approval, business verification and template submission consume operator and platform fees plus our team's time as soon as work begins. Chatbot plans reserve platform capacity and agent seats for the full billing cycle from day one.

3. No Cancellation

Orders cannot be cancelled once payment has been made. A subscription plan runs to the end of the billing cycle you selected and paid for. You may choose not to renew it, but no part of a paid cycle is refunded, pro-rated or credited if you stop using the service partway through.

4. Unused Credits

Credits do not expire, which is precisely why they are not refundable: they remain available in your account indefinitely until you use them. Unused credits cannot be encashed, exchanged for a different service, transferred to another account, or returned when an account is closed.

5. Account Suspension or Termination

If your account is suspended or terminated for a breach of our Terms and Conditions — for example sending without recipient consent, sending prohibited content, or a regulatory direction against your traffic — any remaining credits and any unexpired portion of a subscription are forfeited without refund.

6. Delivery Outcomes Are Not A Ground For Refund

We deliver your messages and calls to the telecom operator or platform. What happens after that depends on the operator, the recipient's handset and network, DND scrubbing, and platform filtering, none of which we control. The following are expressly not refundable:

  • messages blocked, filtered or delayed by a telecom operator or platform;
  • messages not delivered because the recipient is on DND, unreachable, switched off or out of coverage;
  • delivery rates, open rates or campaign results that fall below your expectations;
  • DLT template, header or entity registration rejected by an operator or DLT platform;
  • WhatsApp business verification, display name or verified badge applications declined by Meta;
  • a WhatsApp number restricted or banned while using the unofficial chatbot service, which carries a risk clearly disclosed before purchase;
  • credits consumed by messages you sent in error, to the wrong list, or with the wrong content.

Where our own gateway reports a message as undelivered, the credit for that message is not consumed in the first place, so no refund arises.

7. Duplicate and Failed Payments

The only exception to this policy is a payment that never resulted in a service. If you were charged twice for the same order, or money left your account but the order was not created, write to sales@dvconnect.in within 7 days with the transaction reference. Once verified against our gateway records, the duplicate or failed amount is returned to the original payment method within 7 to 10 working days. Failed transactions that never reach us are normally reversed automatically by your bank within 5 to 7 working days.

8. Chargebacks

Raising a chargeback instead of contacting us results in immediate suspension of the account and forfeiture of all remaining credits, and we will contest it with the gateway using our delivery and provisioning records. If you have a billing concern, raise a ticket first — genuine billing errors are corrected without argument.

9. Before You Buy

Because purchases are final, we strongly recommend starting with the smallest available pack to test integration, delivery and content approval before committing to volume. Our sales team will help you size your first order at no charge, and technical support will assist with your integration before you scale up. Ask us anything you are unsure about at sales@dvconnect.in or 011 6965 3983 — we would far rather answer a question than take an order you regret.

10. Contact

Billing queries: sales@dvconnect.in
Technical support: support@dvconnect.in
Phone: 011 6965 3983

This policy forms part of our Terms and Conditions. Completing a payment on dvconnect.in confirms that you have read, understood and accepted it.

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