IVR and Call Routing Solution
Greet every caller professionally, offer a keypad menu, route calls to the right department or agent, and keep a recording of every conversation.
Your personal support executive.
Based on 1000+ feedbacks
One Number Your Whole Business Answers
A missed call is a lost customer, and a busy tone is worse. An IVR answers every incoming call immediately with your greeting, offers a keypad menu, and routes the caller to sales, support, accounts or a specific agent. Calls reach your team on their ordinary mobile phones, so no hardware and no office wiring is involved.
Everything is logged. You can see who called, which option they chose, who answered, how long it lasted and what was said, and you get an alert the moment a call goes unanswered so it can be returned before the customer calls a competitor.
IVR Capabilities
What comes with a DV Connect IVR
How A Call Flows
What happens between the customer dialling and your team answering
1. Call Answered
Your greeting plays immediately, on every simultaneous call.
2. Menu Selection
The caller picks a department, language or product line.
3. Routed To Agent
The call rings the right team on their mobile, in your chosen order.
4. Logged & Recorded
The recording, duration and outcome land in your reports and CRM.
Who Uses An IVR
The businesses that get the most out of one
Retail & Ecommerce
Order status, returns and store enquiries separated at the menu.
Clinics & Hospitals
Appointments, reports and emergencies routed independently.
Finance & Insurance
Recorded conversations for every advisory and claims call.
Service Businesses
Field teams reachable on mobile without publishing personal numbers.
Frequently Asked Questions
Numbers, routing, recordings, integrations and pricing
An IVR answers every call to your business number with a recorded greeting and a keypad menu, then routes the caller to the right person or department. Nobody hears an engaged tone, calls reach the right team first time, and every conversation is logged.
You can take a new virtual number from us, or point an existing number at the IVR. Toll free and standard virtual numbers are both available.
Yes. Agents receive calls on their normal mobiles, so nobody needs a desk phone, a headset or an office. Routing rules decide who rings first.
You set the working hours. Outside them the IVR plays an after-hours greeting, offers voicemail, or forwards to an on-call number of your choosing.
Yes. Every call is recorded and stored against the caller number, so recordings can be reviewed for training, quality or dispute resolution.
The call rolls to the next agent in the routing order, and if nobody picks up, a missed call alert is sent by SMS, email or webhook so it can be returned.
Yes. Call events can be pushed to a webhook, so calls, recordings and outcomes can be written into your CRM or helpdesk automatically.
Multi level menus are supported, so a main menu can branch into sub-menus for departments, languages or product lines.
IVR is priced per business rather than per credit, because it depends on the number type, channel count and agent seats. Contact our sales team and we will size and quote it for you.
Once the number and greetings are confirmed, a standard IVR is usually live within two to three working days.
Tell Us How Your Calls Should Flow
Send us your departments, working hours and team size, and we will design the IVR and quote it.