IVR and Call Routing Solution

An IVR answers every call to your business number with a recorded greeting and a keypad menu, then routes the caller to the right person or department. Nobody hears an engaged tone, calls reach the right team first time, and every conversation is logged.

You can take a new virtual number from us, or point an existing number at the IVR. Toll free and standard virtual numbers are both available.

A valid business proof - your GST certificate, MSME registration or company registration certificate. A DID number is allotted against a verified business rather than an individual, so the proof is needed before the number can be issued.

No. An IVR is an inbound system: it answers people who call you. It must not be used for promotional campaigns, telemarketing or cold calling lists, and doing so is a breach of the IVR agreement. TRAI treats a promotional call placed from an ordinary number as unsolicited commercial communication, which puts the number and your account at risk of being blocked, and any penalty is recovered from the account holder. Promotional voice campaigns are dialled from a 1400 series number under our Bulk Voice service, which is built and registered for exactly that purpose.

Yes, for business conversations. Agents can dial out from the panel or the mobile app, and the API supports outgoing calls, so a customer who left a query can be called back on the same number they know. That is returning and continuing conversations with people who contacted you or already deal with you, not campaign dialling.

Yes. Agents receive calls on their normal mobiles, so nobody needs a desk phone, a headset or an office. Routing rules decide who rings first.

You set the working hours. Outside them the IVR plays an after-hours greeting, offers voicemail, or forwards to an on-call number of your choosing.

Yes. Every call is recorded and stored against the caller number, so recordings can be reviewed for training, quality or dispute resolution.

The call rolls to the next agent in the routing order, and if nobody picks up, a missed call alert is sent by SMS, email or webhook so it can be returned.

Yes. Call events can be pushed to a webhook, so calls, recordings and outcomes can be written into your CRM or helpdesk automatically.

Multi level menus are supported, so a main menu can branch into sub-menus for departments, languages or product lines.

Yes. The plans on this page are priced by agent seats and billing cycle, with one DID number included. Larger or custom deployments are quoted separately by our sales team.

Once the number and greetings are confirmed, a standard IVR is usually live within two to three working days.

The number is held for as long as the subscription is active. If it lapses it is returned to the operator pool after the grace period and can be reallotted to another business, and numbers are not portable between operators. Renewing before expiry is the only way to be sure of keeping the same number.